How to Fix Device Not Supported issue in PUBG Mobile

How to Fix Device Not Supported Issue in PUBG Mobile: PlayerUnknown’s Battlegrounds (PUBG) Mobile is one of the most popular battle royale games available. With exciting games and lifelike images, it’s no wonder that millions of players are hooked. But when some users try to play, they get an irritating “Device Not Supported” Issue. This makes it impossible for you to play the game on your phone.

Don’t worry, there are multiple ways to fix the “Device Not Supported” issue in PUBG Mobile. In this help, we’ll show you the main causes of the mistake and the best ways to fix it. If you follow the steps below, you will be back on the battlefield in no time.

Understanding The “Device Not Supported” Error

When your phone or tablet isn’t compatible with PUBG Mobile, you’ll see the “Device Not Supported” Issue. Most of the time, this is because your device doesn’t have the right tools to run the graphics-heavy game easily.

For PUBG Mobile to work, you need a good engine, enough RAM, and the latest hardware drivers. If your device isn’t good enough in any of these ways, you won’t be able to play the game. The game might not start, crash for no reason, or refuse to run.

The problem can also be caused by old operating systems since PUBG Mobile needs the most current OS versions with the latest improvements. Lastly, there are limits on hacked or jailbroken devices because of steps to stop cheating.

So, in a word, the “Device Not Supported” error message shows up when your computer’s hardware or software can’t meet the game’s system requirements.

Before trying any fixes, check if your device actually meets the minimum system requirements for PUBG Mobile:

  • Android Version: 5.1.1 and above
  • RAM: 2GB or more
  • Processor: Snapdragon 425 equivalent and above

You can find your device specifications within the Settings app. Go to About Device/About Phone and view the details. Compare them against PUBG Mobile’s requirements above.

If your device falls short, consider upgrading to a more powerful phone or tablet capable of handling the game’s demands. Otherwise, move on to the following solutions.

Also Read: Best Long Range Guns In BGMI

Clearing Cache and App Data

Accumulated cache and app data can sometimes prevent apps and games from working correctly. Try wiping the PUBG Mobile cache and app data to fix any software-related errors.

Here are the steps:

  1. Open Settings and go to Apps/Application Manager.
  2. Find PUBG Mobile in the list and tap on it.
  3. Tap Storage > Clear Cache and Clear Data.
  4. Restart your device and launch PUBG Mobile again.

This refreshed cache and data should allow PUBG Mobile to run smoothly if software conflicts were causing the “Device Not Supported” error.

Updating Your Operating System

As was already said, PUBG Mobile only works with the latest versions of Android and iOS. Upgrading to a newer OS can help fix the issue if your device is very old.

Here are the steps:

  1. For Android devices, open Settings and go to System > Advanced > System Update. Check for any available updates.
  2. For iPhones and iPads, open Settings and go to General > Software Update. Again, download the latest updates.
  3. Once updated, restart your device and try PUBG Mobile again. The newer OS version should offer better optimization.

Updating your operating system also grabs other software improvements, speed boosts and security patches. So it’s worthwhile for overall device performance too.

Using Game Booster Apps

Game booster apps are made to help your device play games better. For better mobile games, they turn off background processes, clear RAM, and change CPU/GPU resources.

Try getting a game booster app from the Play Store or the App Store and starting it before you open PUBG Mobile. This could fix speed problems that are causing the “Device Not Supported” error.

Some popular options include:

  • GameBooster Plus
  • DU Booster – Phone Speed Booster
  • CPU Balance – Gaming Mode

Configure the app to free up resources for PUBG and disable battery-saving modes. With boosted device performance, PUBG Mobile is less likely to face compatibility issues.

Tweaking Graphic Settings

Manually lowering the graphics settings in PUBG Mobile reduces its hardware requirements. If your device is borderline compatible, reducing the graphics load can potentially get the game running.

Follow these steps:

  1. Launch PUBG Mobile and tap the Settings icon.
  2. Go to Graphics and lower the options one by one. Set Graphics to Smooth, Frame Rate to Medium and enable Power Saving mode.
  3. Return and check if the game now loads without the “Device Not Supported” error.

While graphics quality takes a hit, at least you can play PUBG Mobile without issues. Consider upgrading your phone when possible for higher settings.

Performing Lite Install

PUBG Mobile Lite is a lightweight version designed for low-end devices. It has smaller maps, reduced graphics and other optimizations to run on weaker hardware.

If your device fails to run the regular PUBG Mobile, installing the Lite version may solve the problem. Follow these steps:

  1. Uninstall the main PUBG Mobile game.
  2. Download and install PUBG Mobile Lite from the Play Store or App Store.
  3. Try launching the Lite version to see if your device can run it without issues.

The graphics and gameplay take a hit, but PUBG Mobile Lite will work on older smartphones with limited resources. It’s a decent alternative while you consider an upgrade.

Using GFX Tool Apps

Specialized GFX tools for PUBG Mobile let you manually adjust graphics settings beyond the in-game options. Using these apps, you can lower the resolution, FPS, texture quality and other parameters.

Follow these steps:

  1. Download a GFX tool app like GFX Tool for PUBG or PUBG MOD.
  2. Launch and find the Graphics tab with manual adjustment sliders.
  3. Lower the settings well below your device’s default capability. Apply changes.
  4. Now launch PUBG Mobile and check if it runs without device compatibility errors.

Take care not to excessively lower the graphics quality as it will impact gameplay. But find a balance that works smoothly on your device.

Performing a Factory Reset

If all else fails and your device should meet PUBG Mobile requirements on paper, consider a factory reset. This wipes your device back to default settings, clearing any underlying software issues.

Make sure to backup important data before resetting your device. Then follow these steps:

  1. Access the Factory Reset option in your device settings. For Android, go to System > Advanced > Reset Options.
  2. Tap Factory Data Reset/Erase All Content and Settings and confirm.
  3. Let your device reset completely and restore your apps from backup.
  4. Download PUBG Mobile again and check if the factory reset resolved the compatibility issues.

Resetting your phone is a last resort, but can fix stubborn software-related problems. Combine it with our other solutions for best results.


“Device Not Supported” is an annoying mistake in PUBG Mobile, but all is not lost. With a few clever adjustments and solutions, this issue can frequently be fixed. Try clearing the cache, updating the software, using apps that improve speed, and dropping the visual settings.

If the problem is really bad, you may need to switch to PUBG Mobile Lite or do a hard restart to get the game to work again. In the end, to get the most out of PUBG, you should get a phone with better features and more power. But you can get your game back on track with the fixes above.

Stay calm and try out different methods, and you’ll soon be ready for fight royale. Now get out there, jump in by parachute, and fight for that Chicken Dinner!

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